Gran Plaza Hotel Acapulco

ex. Crowne Plaza Acapulco

Av. Costera Miguel Aleman 1803, Acapulco, Mexico, 39670  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Gran Plaza Hotel Acapulco

Wi-Fi
Parking

MXN 50 per day

Luggage storage
24-hour

Late check-in

24-hour check-in

24-hour reception

Food/ Drinks

Poolside snack bar

A la carte restaurant

Cafe

Snack bar

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Spa and relaxation

Reflex massage

Overview

Gran Plaza Hotel Acapulco is a 4-star property in Costera Acapulco district of Acapulco close to restaurants and golf courses. Since 2005, it has been hosting guests in the heart of Acapulco.

This impressive hotel is conveniently situated just 3.0 km from San Diego Fort. Set within a 10-minute walking distance from Acapulco city center.

Nearby points of interest include a museum and a gallery.

Gran Plaza Hotel Acapulco can be reached in 20 minutes by car from Acapulco, Alvarez airport.

Rooms

Gran Plaza Hotel Acapulco provides 506 guestrooms appointed with an in-room safe, flat-screen television, a private balcony, complimentary Wi-Fi and climate control for a pleasant stay in Acapulco. The property offers views of Acapulco Bay from the rooms. They feature bathrooms with a bathtub, a shower and a hairdryer.

Eat & Drink

Guests can also enjoy Italian meals at the relaxed restaurant. There is an onsite Beach Lounge bar to relax in. A variety of dishes are served in Los Metates and El Gran recuerdo, which are only 5 minutes’ walk away.

A full breakfast is served and charges are applicable. 

Services

Guests will benefit from a storage room, a souvenir shop and a safe deposit box along with medical service, maid service and laundry.

Relax

Gran Plaza Hotel Acapulco offers such entertainment options as live music and live performances. Active guests will appreciate beach volleyball and lawn tennis provided on site.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

private parking is possible on site at MXN 50 per day.

Number of floors:   28.  Number of rooms:   506.

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Facilities

General

  • Non-smoking property
  • Wi-Fi
  • Paid parking
  • Safe deposit box
  • 24-hour check-in
  • 24-hour reception
  • Late check-in
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • Luggage storage
  • Private beach
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Gift/Newsstand
  • Exterior corridors
  • Ice machine

Sports & Fitness

  • Fitness center
  • Tennis court
  • Volleyball
  • Golf course

Services

  • Room service
  • Housekeeping
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Medical facilities service
  • Shops/Commercial services
  • Bell staff/Porter

Dining facilities

  • Paid breakfast
  • A la carte restaurant
  • Cafe
  • Poolside snack bar
  • Snack bar

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services
  • Fax/Photocopying

Children's facilities

  • Cribs/ Baby cots
  • Paid babysitting/ Child services
  • Children's pool
  • Children's play area

Leisure facilities

  • Outdoor swimming pool
  • Beach club
  • Beach umbrellas
  • Beach towels
  • Live entertainment
  • Sun terrace
  • Reflex massage

Room view

  • Sea view
  • Ocean view

Room facilities

  • In-room air conditioning
  • Paid in-room safe
  • Connecting rooms
  • Living room
  • Sitting area
  • Terrace
  • Balcony
  • Tea and coffee facilities
  • Bottled water
  • Chaise lounges
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Shared bathroom
  • Steam shower
  • Bathtub
  • Hair dryer
  • Room toiletries

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • AM/FM alarm clock

Policies

CHECK-IN / CHECK-OUT

Check-in from 3 pm FREE
Check-out until 11 am FREE

Children and extra beds

One child
0 - 1 year
Existing bedding FREE
There are no cribs provided in a room. 

Pets

Pets are not allowed.

How to reach hotel

hotel Gran Plaza Hotel Acapulco Acapulco location
Show big map »

Hotel Address:

Av. Costera Miguel Aleman 1803, Acapulco, Mexico, 39670

Get directions
City Center
  • Acapulco
    700 m
Airports
  • Acapulco, Alvarez (ACA)
    17.4 km
Restaurants
  • Los Metates (cuisine: Mexican)
    250 m
  • Texas Ribs Costera (cuisine: American)
    410 m
Beaches
  • Playa Condesa
    1.2 km
  • Playa Caletilla
    1.6 km
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  11 am
  • Number of floors:
    28
  • Number of rooms:
    506

Hotel Awards

MexicanHOTEL AWARDSRecommendedAcapulcoGran Plaza Hotel Acapulco

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge

Rooms and availability

Gran Plaza Hotel Acapulco photos Exterior Hotel information
Double Room
  • Max occupancy:

    3 persons

  • Bed type:

    2 Double beds, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Balcony
    • Air conditioning
    • + More
  • General:Work desk
  • Ironing facilities
  • Tiled/marble floor
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Toilet
  • Media:Wake up service

Gran Plaza Hotel Acapulco Location

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  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

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Local attractions

  • Playa Caletilla1.6 km
    Acapulco 39390Mexico
  • Santa Prisca Cathedral1.9 km
    Plaza Borda, Taxco
  • Acapulco Historical Museum2.5 km
    Calle Hornitos, Acapulco
  • Old Acapulco1.8 km
    AcapulcoMexico
  • Silver Museum 1.9 km
    Plaza Borda, Taxco

Near the hotel

  • CiCi Acapulco Magico570 m
    Av Costera Miguel Aleman s/n esq Cristobal Colon, Acapulco
  • Parque Papagayo1.2 km
    Costera Miguel Aleman, s/n, Acapulco
  • Centro Cultural de Acapulco1.2 km
    Costera Miguel Aleman, s/n, Acapulco
  • Laguna de Coyuca740 m
    Carretera Pie de la Cuesta, Pie de la Cuesta
  • Playa Condesa1.2 km
    Costera Miguel Aleman, s/n, Acapulco

Restaurants nearby

  • Los Metates250 m

    Address: Costera Miguel Aleman (near Galeria Diana)

    60% likes this, based on 22 reviews
    Cuisine: Mexican

  • La Casa de Tere490 m

    Address: Calle Alonson Martin 1721
    Phone: (744) 485-7735

    85% likes this, based on 19 reviews

  • Tonys Asian BIstro740 m

    Address: Escenica Las Brisas, s/n
    Phone: 744.446.5492

    81% likes this, based on 99 reviews
    Cuisine: French, Vietnamese
    Price Range: CAD 39 - CAD 77

  • Texas Ribs Costera410 m

    Address: Av. Costera Miguel Aleman S/N
    Phone: 744-484-3293

    69% likes this, based on 70 reviews
    Cuisine: American
    Price Range: CAD 21 - CAD 31

  • El Gran recuerdo520 m

    Address: Costera M.Aleman S/N, Num. Int. FR II

    86% likes this, based on 11 reviews
    Cuisine: Contemporary, Mexican

Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  11 am
  • Number of floors:
    28
  • Number of rooms:
    506

Hotel Awards

MexicanHOTEL AWARDSRecommendedAcapulcoGran Plaza Hotel Acapulco

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge

Cities nearby
  • Taxco de Alarcon hotels - 127 km
  • Iguala hotels - 127 km
  • Petatlan hotels - 127 km
  • Tepecoacuilco de Trujano hotels - 127 km
  • Coyuca hotels - 17 km
  • Papanoa hotels - 127 km
  • Barra de Potosi, Guerrero hotels - 127 km
  • El Coacoyul hotels - 127 km
  • Ometepec hotels - 127 km
  • Barra Vieja hotels - 29 km

Gran Plaza Hotel Acapulco Reviews

Guest reviews are submitted by our customers after their stay at Gran Plaza Hotel Acapulco

Average guest rating

6.6out of 10
Good
Based on 54 reviews

Rating by category:

Location
9.0
Rooms
9.0
Service
9.0
Value
10.0
Dining
8.0

Guest reviews

  • Janice Bergounhon
    January  2017
    9.4

    Beautiful Hotel, I would stay there again. My complaint is that the hotel caters to Italians playing only their music, I was looking for dancing for all people. Dancing in the lobby was completely for Italians only and even letting them get up and sing. Hope this will change. As I really loved the hotel and would love to stay there again. Hopefully next time all restaurants will be opened and also the bar hours are extended until after 11p.m.

    Hotel is clean and beautiful and can't wait to go back. Rooms and hotel staff were excellent.

    It was a long weekend in Mexico and they only had two out of five elevators working. Sometimes had to wait 10 to 15 minutes for an elevator.

  • Single
    5.4

    The staff were pleasant and keen to help.

    The condition of the hotel was not of a 4* quality. I had a dirty bath where there was hair when got there and the sink was rusting. The bed valence was dirty and it was dusty under the bed. Not to my expectation. I felt more effort could have been done to make the stay more welcoming. Also the taxi who are sponsored by the Hotels are con. I had one driver who insisted on taking me on a tour, perhaps I was taken in by the driver named Armando. 200 pesos he said it would cost then it turns out that it was per hour. He did not state that, just be careful and not to be fooled by them.

  • Single
    7.8

    beach and breakfast

  • Older travelers
    5.4

    It was a nice room. The area is perfect right on the beach.

    When we arrived the room was not cleaned up. Had to wait for it to be ready. The TV channels were very few.

  • Couple
    6.6

    The Oceanview was stunning, The rooms were very comfortable and spacious, One of the few hotels in Mexico that has provides Iron and Ironing board, mini fridge and coffee maker. very close to shopping malls, restaurants and grocery stores. The bell boys and parking stuff were very friendly and helpful even though it was crazy busy.

    Too many children on the pool, They didn't have enough stuff for how busy it gets during the summer vacation, so our room was cleaned in a hurry, they forgot to replaced the coffee and coffee mugs, they took our remote and didn't send it back when we asked for it and we didn't have hand towels. They gave us a very low exchange rate so we ended paying a lot more for our room than we expected.

  • Couple
    8.8

    Nice big rooms, all with ocean views

    Reception always busy, have to wait ages to speak to someone, but a small complaint!

  • Single
    7.4

    Staff were friendly and accommodating. Room had good view. Room service was fast.

    Found a dead cockroach almost immediately upon checking in. Staff apologized and sent someone to clean the room, but otherwise did nothing...not offering me free breakfast or any other offset. AC didn't work so great, so it ran warm in the room. The cleaning crew were hit or miss, one day leaving a bath mat, for instance, and the next day forgetting it. Overall, the furnishings and the bathroom fixtures were a little shabby. Slow drain on the sink, for instance. Shower didn't work very well. Elevators were slow and infrequent, a real irritant. When they finally did arrive, they were often so jam-packed with people that you had to wait for the next elevator. Sometimes, I waited six or seven minutes. That is a bit too much. Found, to my surprise, that simply sitting on a chaise lounge under a tent on the beach would run me an extra 150 pesos a day, a true rip-off, considering how much I was already spending on the room, parking, etc. Maybe the hotel has no claims on the beach directly in front of it, so perhaps there is nothing to do about it, but to me it seemed like legalized robbery. Finally, I thought the pools were a little underwhelming. Small, shallow, and overcrowded.

  • Couple
    10.0

    Everything was great

  • Couple
    9.6

    I really liked the location of the hotel! just next to the market, to the VIP Cinepolis, many cafes and restaurantes for decent prices! It's not Diamante, but it's completely safe (asked locals many times about the crime risk and they told us that it's dangerous just in the mountain part).

    needs just a little bit of renovation, though it was very neat and clean

  • Couple
    2.4

    It was The worse hotel ever!!! Extremely dirty & staff isn't helpful at all. I will never recommend this hotel nor won't choose it at all!

  • Older travelers
    7.0

    The view

    It is a hotel that is completely without charm, it's lacks authenticity. You could be anywhere in the world.

  • Older travelers
    8.2

    we had a fabulous view from the 22nd floor. Couldn`t stop taking photos. Sunset incredible. We stopped off at this hotel for one night on our way from Ixtapa to Hualtaco *driving...yes was quite the trip...and we are booking in on our way back as well as we were very happy there.

  • Couple
    7.4

    Near the beach with a nice overlooking Some animation Several resetaurants

    Very slow guys on reception..

  • Couple
    7.4

    The price/quality is equivalent

    The music they play in the beach is old, loud and all days the same. Most of the people doesnt spoke english

  • Family with children
    4.6

    The location is great. In the cosetera area close to everything.

    The beds were very small and uncomfortable. The shower curtains were dirty. There was nothing to sit on the porches. The pools were small and one looked way over clorinated.

How to reach hotel

hotel Gran Plaza Hotel Acapulco Acapulco location
Show big map »

Hotel Address:

Av. Costera Miguel Aleman 1803, Acapulco, Mexico, 39670

Get directions
City Center
  • Acapulco
    700 m
Airports
  • Acapulco, Alvarez (ACA)
    17.4 km
Restaurants
  • Los Metates (cuisine: Mexican)
    250 m
  • Texas Ribs Costera (cuisine: American)
    410 m
Beaches
  • Playa Condesa
    1.2 km
  • Playa Caletilla
    1.6 km
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  11 am
  • Number of floors:
    28
  • Number of rooms:
    506

Hotel Awards

MexicanHOTEL AWARDSRecommendedAcapulcoGran Plaza Hotel Acapulco

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge