Crowne Plaza Acapulco

Costera Miguel Aleman, Fracc. Magallanes 1803, Acapulco, Mexico, 39670  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Crowne Plaza Acapulco

 Free Wi-Fi

Free Wi-Fi in rooms

 Parking

Paid parking

 24-hour

24-hour reception

 Check-in/Check-out

Express check-in/-out

 Swimming pool

Outdoor swimming pool

 Fitness/Gym

Fitness center

 Sports activities

Tennis court

Golf course

 Spa and relaxation

Reflex massage

Overview

Crowne Plaza is a 28-story hotel in the middle of Acapulco at a close proximity to Acapulco Historical Museum, Playa Icacos and Zocalo offering 506 elegant rooms.

Crowne Plaza Hotel is located near by the tropical golden beach. It is about 1 km away from the center of Acapulco.

The hotel enjoys a prime location within 20 minutes' drive from Acapulco, Alvarez airport.

Rooms

Crowne Plaza Hotel provides guestrooms appointed with an in-room safe, satellite TV, individual climate control, a CD player and an iron with ironing board. Some rooms overlook the sea. Bathrooms are fitted with a bathtub, a shower and a hairdryer.

Eat & Drink

The hotel has a relaxed restaurant serving Italian meals. Guests are invited to the Beach Lounge bar to unwind with a drink. Located in a leisure area, Los Metates and La Casa de Tere serve a wide range of meals.

A full breakfast is served and charges are applicable. 

Services

The hotel offers 24-hour reception, dry cleaning and 24-hour room service together with free parking, a cash machine and a safety deposit box for guests' comfort.

Relax

The on-site entertainment features live music and live performances. Beach volleyball and lawn tennis are provided on site.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

private parking is possible on site at USD 5 per day.

Number of floors:   28.  Number of rooms:   506.

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Facilities

General

  • Free Wi-Fi
  • Paid parking
  • 24-hour check-in
  • 24-hour reception
  • Non-smoking rooms
  • Safe deposit box
  • No pets allowed
  • Souvenir shop
  • Private beach
  • Currency exchange
  • ATM/Cash machine
  • Exterior corridors
  • Elevator
  • Rooms/Facilities for disabled
  • Ice machine

Sports & Fitness

  • Tennis court
  • Golf course
  • Fitness center
  • Volleyball
  • Tennis

Services

  • Paid valet parking
  • 24-hour room service
  • Bell staff/Porter
  • Car rental
  • Dry cleaning
  • Self-service laundry
  • Wedding services
  • Medical facilities service
  • Shops/Commercial services
  • Tours/Ticket assistance

Dining facilities

  • Paid breakfast
  • Continental breakfast
  • Restaurant buffet
  • Poolside snack bar
  • Cafe

Meeting facilities

  • Business center
  • Conference room
  • Meeting/Banquet facilities

Children's facilities

  • Cribs available
  • Paid babysitting/Child services
  • Children's play area
  • Children's pool

Leisure facilities

  • Outdoor swimming pool
  • Beach club
  • Beach umbrellas
  • Beach towels
  • Live entertainment
  • Sun terrace
  • Reflex massage

Room view

  • Ocean view

Room facilities

  • Free Wi-Fi in rooms
  • In-room air conditioning
  • Paid in-room safe
  • Tea and coffee facilities
  • Connecting rooms
  • Living room
  • Sitting area
  • Balcony
  • Rollaway beds
  • Chaise lounges
  • Ironing facilities

Bathroom

  • Shared bathroom
  • Bath/Shower
  • Room toiletries
  • Hair dryer

Media

  • HBO available
  • Cable/Satellite television
  • Direct dial telephone
  • AM/FM alarm clock

Policies

Check-in

  • from  3 pm

Check-out

  • until  11 am

Children and extra beds

  • One child under the age of 19 may stay free of charge when using existing bedding. 
  • There are no extra beds provided in a room. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Crowne Plaza Acapulco Acapulco location
Show big map »

Hotel Address:

Costera Miguel Aleman, Fracc. Magallanes 1803, Acapulco, Mexico, 39670

Get directions
City Center
  • Acapulco
    800 m
Airports
  • Acapulco, Alvarez (ACA)
    17.4 km
Restaurants
  • Los Metates (cuisine: Mexican)
    270 m
  • Texas Ribs Costera (cuisine: American)
    400 m
Beaches
  • Playa Condesa
    1.2 km
  • Playa Caletilla
    1.6 km
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  11 am
  • Number of floors:
    28
  • Number of rooms:
    506

Hotel Awards

MexicanHOTEL AWARDSRecommendedAcapulcoCrowne Plaza Acapulco

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge

Rooms and availability

Crowne Plaza Acapulco photos Room
Guest Room
Bed type: Double beds or King-size bed
Size: 25 m²
Check Prices
  • Air conditioning
  • Private bathroom
— Less information+ More information
Room facilities
    Crowne Plaza Acapulco photos Room
    Suite
    Bed type: King-size bed
    Size: 25 m²
    Check Prices
    • Air conditioning
    • Private bathroom
    — Less information+ More information
    Room facilities
      Crowne Plaza Acapulco photos Exterior
      Junior Suite
      Bed type: King-size bed
      Size: 25 m²
      Check Prices
      • Air conditioning
      • Private bathroom
      — Less information+ More information
      Room facilities

        How to reach hotel

        hotel Crowne Plaza Acapulco Acapulco location
        Show big map »

        Hotel Address:

        Costera Miguel Aleman, Fracc. Magallanes 1803, Acapulco, Mexico, 39670

        Get directions
        City Center
        • Acapulco
          800 m
        Airports
        • Acapulco, Alvarez (ACA)
          17.4 km
        Restaurants
        • Los Metates (cuisine: Mexican)
          270 m
        • Texas Ribs Costera (cuisine: American)
          400 m
        Beaches
        • Playa Condesa
          1.2 km
        • Playa Caletilla
          1.6 km
        Hotel information
        • Check-in:
          from  3 pm
        • Check-out:
          until  11 am
        • Number of floors:
          28
        • Number of rooms:
          506

        Hotel Awards

        MexicanHOTEL AWARDSRecommendedAcapulcoCrowne Plaza Acapulco

        According to guest reviews, the hotel has been rated as
        Best Luxury Hotels in Mexico

        Use Badge

        Crowne Plaza Acapulco Location

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        • Airports
        • Underground stations
        • Train stations
        • Parks
        • Tourist attractions
        • Museums
        • Convention centers
        • Stadiums
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        • General

        Hover above the icons to see hotel photo and details.

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        What's nearby

        Popular areas

        • City Center - 700 m

        Places of interest

        • Acapulco Convention Center - 2.5 km
        • Palma Sola Archaeological Zone - 3.4 km

        Convention centers

        • La Quebrada - 4.6 km

        Shopping areas

        • House of Culture - 2.9 km
        • Acapulco Navy Historic Museum - 3.0 km
        • San Diego Fort - 3.0 km

        Amusement

        • Palladium - 4.0 km

        Public parking

        • Acapulco Cathedral - 3.6 km
        • Chapel of Peace - 4.5 km

        Local attractions

        • Playa Caletilla - 1.6 km
          Acapulco 39390Mexico
        • Santa Prisca Cathedral - 2.0 km
          Plaza Borda, Taxco
        • Acapulco Historical Museum - 2.5 km
          Calle Hornitos, Acapulco
        • Old Acapulco - 1.9 km
          AcapulcoMexico
        • Silver Museum - 2.0 km
          Plaza Borda, Taxco

        Near the hotel

        • CiCi Acapulco Magico - 600 m
          Av Costera Miguel Aleman s/n esq Cristobal Colon, Acapulco
        • Parque Papagayo - 1.2 km
          Costera Miguel Aleman, s/n, Acapulco
        • Centro Cultural de Acapulco - 1.2 km
          Costera Miguel Aleman, s/n, Acapulco
        • Laguna de Coyuca - 780 m
          Carretera Pie de la Cuesta, Pie de la Cuesta
        • Playa Condesa - 1.2 km
          Costera Miguel Aleman, s/n, Acapulco

        Restaurants nearby

        • Los Metates - 270 m

          Address: Costera Miguel Aleman (near Galeria Diana)

          60% likes this, based on 22 reviews
          Cuisine: Mexican

        • El Gran recuerdo - 490 m

          Address: Costera M.Aleman S/N, Num. Int. FR II

          85% likes this, based on 4 reviews
          Cuisine: Contemporary, Mexican

        • Tacos & Beer - 700 m

          Address: La Condesa

          61% likes this, based on 64 reviews
          Cuisine: Mexican

        • Texas Ribs Costera - 400 m

          Address: Av. Costera Miguel Aleman S/N
          Phone: 744-484-3293

          69% likes this, based on 70 reviews
          Cuisine: American
          Price Range: CAD 23 - CAD 33

        • La Casa de Tere - 550 m

          Address: Calle Alonson Martin 1721
          Phone: (744) 485-7735

          86% likes this, based on 26 reviews

        Hotel information
        • Check-in:
          from  3 pm
        • Check-out:
          until  11 am
        • Number of floors:
          28
        • Number of rooms:
          506

        Hotel Awards

        MexicanHOTEL AWARDSRecommendedAcapulcoCrowne Plaza Acapulco

        According to guest reviews, the hotel has been rated as
        Best Luxury Hotels in Mexico

        Use Badge

        Cities nearby

        Crowne Plaza Acapulco Reviews

        Guest reviews are submitted by our customers after their stay at Crowne Plaza Acapulco

        Average guest rating

        6.6out of 10
        Good
        Based on 54 reviews

        Rating by category:

        Location
        9.0
        Rooms
        9.0
        Service
        9.0
        Value
        10.0
        Dining
        8.0

        Guest reviews

        • Janice Bergounhon
          January  2017
          9.4

          Beautiful Hotel, I would stay there again. My complaint is that the hotel caters to Italians playing only their music, I was looking for dancing for all people. Dancing in the lobby was completely for Italians only and even letting them get up and sing. Hope this will change. As I really loved the hotel and would love to stay there again. Hopefully next time all restaurants will be opened and also the bar hours are extended until after 11p.m.

          Hotel is clean and beautiful and can't wait to go back. Rooms and hotel staff were excellent.

          It was a long weekend in Mexico and they only had two out of five elevators working. Sometimes had to wait 10 to 15 minutes for an elevator.

        • Single
          5.4

          The staff were pleasant and keen to help.

          The condition of the hotel was not of a 4* quality. I had a dirty bath where there was hair when got there and the sink was rusting. The bed valence was dirty and it was dusty under the bed. Not to my expectation. I felt more effort could have been done to make the stay more welcoming. Also the taxi who are sponsored by the Hotels are con. I had one driver who insisted on taking me on a tour, perhaps I was taken in by the driver named Armando. 200 pesos he said it would cost then it turns out that it was per hour. He did not state that, just be careful and not to be fooled by them.

        • Single
          7.8

          beach and breakfast

        • Older travelers
          5.4

          It was a nice room. The area is perfect right on the beach.

          When we arrived the room was not cleaned up. Had to wait for it to be ready. The TV channels were very few.

        • Couple
          6.6

          The Oceanview was stunning, The rooms were very comfortable and spacious, One of the few hotels in Mexico that has provides Iron and Ironing board, mini fridge and coffee maker. very close to shopping malls, restaurants and grocery stores. The bell boys and parking stuff were very friendly and helpful even though it was crazy busy.

          Too many children on the pool, They didn't have enough stuff for how busy it gets during the summer vacation, so our room was cleaned in a hurry, they forgot to replaced the coffee and coffee mugs, they took our remote and didn't send it back when we asked for it and we didn't have hand towels. They gave us a very low exchange rate so we ended paying a lot more for our room than we expected.

        • Couple
          8.8

          Nice big rooms, all with ocean views

          Reception always busy, have to wait ages to speak to someone, but a small complaint!

        • Single
          7.4

          Staff were friendly and accommodating. Room had good view. Room service was fast.

          Found a dead cockroach almost immediately upon checking in. Staff apologized and sent someone to clean the room, but otherwise did nothing...not offering me free breakfast or any other offset. AC didn't work so great, so it ran warm in the room. The cleaning crew were hit or miss, one day leaving a bath mat, for instance, and the next day forgetting it. Overall, the furnishings and the bathroom fixtures were a little shabby. Slow drain on the sink, for instance. Shower didn't work very well. Elevators were slow and infrequent, a real irritant. When they finally did arrive, they were often so jam-packed with people that you had to wait for the next elevator. Sometimes, I waited six or seven minutes. That is a bit too much. Found, to my surprise, that simply sitting on a chaise lounge under a tent on the beach would run me an extra 150 pesos a day, a true rip-off, considering how much I was already spending on the room, parking, etc. Maybe the hotel has no claims on the beach directly in front of it, so perhaps there is nothing to do about it, but to me it seemed like legalized robbery. Finally, I thought the pools were a little underwhelming. Small, shallow, and overcrowded.

        • Couple
          10.0

          Everything was great

        • Couple
          9.6

          I really liked the location of the hotel! just next to the market, to the VIP Cinepolis, many cafes and restaurantes for decent prices! It's not Diamante, but it's completely safe (asked locals many times about the crime risk and they told us that it's dangerous just in the mountain part).

          needs just a little bit of renovation, though it was very neat and clean

        • Couple
          2.4

          It was The worse hotel ever!!! Extremely dirty & staff isn't helpful at all. I will never recommend this hotel nor won't choose it at all!

        • Older travelers
          7.0

          The view

          It is a hotel that is completely without charm, it's lacks authenticity. You could be anywhere in the world.

        • Older travelers
          8.2

          we had a fabulous view from the 22nd floor. Couldn`t stop taking photos. Sunset incredible. We stopped off at this hotel for one night on our way from Ixtapa to Hualtaco *driving...yes was quite the trip...and we are booking in on our way back as well as we were very happy there.

        • Couple
          7.4

          Near the beach with a nice overlooking Some animation Several resetaurants

          Very slow guys on reception..

        • Couple
          7.4

          The price/quality is equivalent

          The music they play in the beach is old, loud and all days the same. Most of the people doesnt spoke english

        • Family with children
          4.6

          The location is great. In the cosetera area close to everything.

          The beds were very small and uncomfortable. The shower curtains were dirty. There was nothing to sit on the porches. The pools were small and one looked way over clorinated.

        How to reach hotel

        hotel Crowne Plaza Acapulco Acapulco location
        Show big map »

        Hotel Address:

        Costera Miguel Aleman, Fracc. Magallanes 1803, Acapulco, Mexico, 39670

        Get directions
        City Center
        • Acapulco
          800 m
        Airports
        • Acapulco, Alvarez (ACA)
          17.4 km
        Restaurants
        • Los Metates (cuisine: Mexican)
          270 m
        • Texas Ribs Costera (cuisine: American)
          400 m
        Beaches
        • Playa Condesa
          1.2 km
        • Playa Caletilla
          1.6 km
        Hotel information
        • Check-in:
          from  3 pm
        • Check-out:
          until  11 am
        • Number of floors:
          28
        • Number of rooms:
          506

        Hotel Awards

        MexicanHOTEL AWARDSRecommendedAcapulcoCrowne Plaza Acapulco

        According to guest reviews, the hotel has been rated as
        Best Luxury Hotels in Mexico

        Use Badge