Crowne Plaza Acapulco Hotel

Av. Costera Miguel Aleman 1803, Acapulco, Mexico, 39670  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Crowne Plaza Acapulco Hotel

Free Wi-Fi
Parking

MXN 5 per day

Luggage storage
24-hour

Late check-in

24-hour check-in

24-hour reception

Food/ Drinks

Poolside snack bar

A la carte restaurant

Cafe

Snack bar

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Spa and relaxation

Reflex massage

Overview

Crowne Plaza Acapulco is a 28-story hotel in a leisure area of Acapulco at a close proximity to Acapulco Historical Museum, Silver Museum and Zocalo offering modern rooms along with a night club, an outdoor swimming pool and a sundeck. Since 2005, it has been hosting guests in the middle of Acapulco.

Crowne Plaza Acapulco Hotel lies near the golden beach. The venue is located within 10 minutes' walk from Acapulco center.

Crowne Plaza Acapulco Hotel is within a 20-minute drive to Acapulco, Alvarez airport.

Rooms

Crowne Plaza Acapulco Hotel offers 506 guestrooms appointed with climate control, a safe, Wi-Fi, a private balcony and a DVD player with all the sights of Acapulco within easy access. Some rooms have the sea view. These rooms have tile floor and elegant furniture.

Eat & Drink

Guests will enjoy Italian dishes served at the theme restaurant. The hotel invites guests to the Beach Lounge bar to relax with a drink. Serving a wide range of dishes, Los Metates and La Casa de Tere can be reached within 5 minutes’ walk.

A full breakfast is served and charges are applicable. 

Services

The on-site car rentals are also available.

Relax

Leisure facilities, such as a tennis court and a golf course, are provided on site. The hotel offers a gym and a fitness centre as well as beach volleyball and lawn tennis to ensure guests' active pastime.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

private parking is possible on site at MXN 5 per day.

Number of floors:   28.  Number of rooms:   506.

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Facilities

General

  • Non-smoking property
  • Free Wi-Fi
  • Paid parking
  • Safe deposit box
  • 24-hour check-in
  • 24-hour reception
  • Late check-in
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • Luggage storage
  • Private beach
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Gift/Newsstand
  • Exterior corridors
  • Ice machine

Sports & Fitness

  • Fitness center
  • Tennis court
  • Volleyball
  • Golf course

Services

  • Room service
  • Housekeeping
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Medical facilities service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • Paid breakfast
  • A la carte restaurant
  • Cafe
  • Poolside snack bar
  • Snack bar

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services
  • Fax/Photocopying

Children's facilities

  • Cribs/ Baby cots
  • Paid babysitting/ Child services
  • Children's pool
  • Children's play area

Leisure facilities

  • Outdoor swimming pool
  • Beach club
  • Beach umbrellas
  • Beach towels
  • Live entertainment
  • Sun terrace
  • Reflex massage

Room view

  • Sea view
  • Ocean view

Room facilities

  • In-room air conditioning
  • Paid in-room safe
  • Connecting rooms
  • Living room
  • Sitting area
  • Balcony
  • Tea and coffee facilities
  • Chaise lounges
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Shared bathroom
  • Steam shower
  • Bathtub
  • Hair dryer
  • Room toiletries

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • AM/FM alarm clock

Policies

Check-in

  • from  3 pm

Check-out

  • until  11 am

Children and extra beds

  • One child under the age of 19 may stay free of charge when using existing bedding. 
  • There are no extra beds provided in a room. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Crowne Plaza Acapulco Hotel Acapulco location
Show big map »

Hotel Address:

Av. Costera Miguel Aleman 1803, Acapulco, Mexico, 39670

Get directions
City Center
  • Acapulco
    800 m
Airports
  • Acapulco, Alvarez (ACA)
    17.4 km
Restaurants
  • Los Metates (cuisine: Mexican)
    210 m
  • Texas Ribs Costera (cuisine: American)
    360 m
Beaches
  • Playa Condesa
    1.3 km
  • Playa Caletilla
    1.6 km
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  11 am
  • Number of floors:
    28
  • Number of rooms:
    506

Hotel Awards

MexicanHOTEL AWARDSRecommendedAcapulcoCrowne Plaza Acapulco

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge

Rooms and availability

Crowne Plaza Acapulco photos Exterior Hotel information
King Room
Bed type: King-size bed
Size: 25 m²
Check Prices
  • Air conditioning
  • Shower
— Less information+ More information

This air-conditioned room with extra large double bed includes a 32-inch flat-screen TV with cable TV and free WiFi. The private bathroom with shower includes free toiletries and a hairdryer. Smoking is not allowed in this room.

Room facilities
    Crowne Plaza Acapulco photos Exterior Hotel information
    Double Room
    Bed type: Double beds
    Size: 20 m²
    Check Prices
    • Air conditioning
    • Shower
    — Less information+ More information

    This air-conditioned room with 2 double beds has a balcony with partial sea views. It includes free WiFi, cable TV and a private bathroom with shower. In-room amenities include free toiletries, earplugs, lavender spray and an eye mask. Smoking is not allowed in this room.

    Room facilities
      Crowne Plaza Acapulco photos Exterior Hotel information
      Double Room Two Double Beds Disability Access
      Bed type: Double beds
      Size: 20 m²
      Check Prices
      • Air conditioning
      • Shower
      — Less information+ More information

      This air-conditioned double room with 2 double beds is especially designed for wheelchair users. The toilet and shower include grab bars.

      Room facilities
        Crowne Plaza Acapulco photos Exterior Hotel information
        King Room Sea View
        Bed type: King-size bed
        Size: 30 m²
        Check Prices
        • Air conditioning
        • Shower
        — Less information+ More information

        The bedroom of this air-conditioned suite features an extra large double bed. The separate living room has a sofa bed and balcony with spectacular ocean views. In-room amenities include free toiletries, earplugs, lavender spray and an eye mask. Smoking is not allowed in this room.

        Room facilities
          Crowne Plaza Acapulco photos Exterior Hotel information
          Junior Suite
          Size: 20 m²
          Check Prices
          • Air conditioning
          • Shower
          — Less information+ More information

          This air-conditioned suite offers partial ocean views. The bedroom features an extra large double bed and the separate living room has a sofa bed and balcony. Smoking is not allowed in this room.

          Room facilities
            Crowne Plaza Acapulco photos Exterior Hotel information
            Governor Suite
            Bed type: King-size bed
            Size: 81 m²
            Check Prices
            • Air conditioning
            — Less information+ More information

            This suite features a balcony, air conditioning and hot tub.

            Room facilities
              Crowne Plaza Acapulco photos Exterior Hotel information
              Junior Suite
              Size: 41 m²
              Check Prices
              — Less information+ More information
              Room facilities
                Crowne Plaza Acapulco photos Exterior Hotel information
                Presidential Suite
                Size: 40 m²
                Check Prices
                • Air conditioning
                — Less information+ More information
                Room facilities

                  How to reach hotel

                  hotel Crowne Plaza Acapulco Hotel Acapulco location
                  Show big map »

                  Hotel Address:

                  Av. Costera Miguel Aleman 1803, Acapulco, Mexico, 39670

                  Get directions
                  City Center
                  • Acapulco
                    800 m
                  Airports
                  • Acapulco, Alvarez (ACA)
                    17.4 km
                  Restaurants
                  • Los Metates (cuisine: Mexican)
                    210 m
                  • Texas Ribs Costera (cuisine: American)
                    360 m
                  Beaches
                  • Playa Condesa
                    1.3 km
                  • Playa Caletilla
                    1.6 km
                  Hotel information
                  • Check-in:
                    from  3 pm
                  • Check-out:
                    until  11 am
                  • Number of floors:
                    28
                  • Number of rooms:
                    506

                  Hotel Awards

                  MexicanHOTEL AWARDSRecommendedAcapulcoCrowne Plaza Acapulco

                  According to guest reviews, the hotel has been rated as
                  Best Luxury Hotels in Mexico

                  Use Badge

                  Crowne Plaza Acapulco Location

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                  • Other hotels
                  • Airports
                  • Underground stations
                  • Train stations
                  • Parks
                  • Tourist attractions
                  • Museums
                  • Convention centers
                  • Stadiums
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                  • General

                  Hover above the icons to see hotel photo and details.

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                  Route Planner
                  Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

                  What's nearby

                  Popular areas

                  • City Center - 700 m
                  • La Quebrada - 4.6 km

                  Places of interest

                  • Palma Sola Archaeological Zone - 3.4 km

                  Convention centers

                  • Acapulco Convention Center - 2.5 km

                  Amusement

                  • Palladium - 4.0 km

                  Museums

                  • House of Culture - 2.9 km
                  • Acapulco Navy Historic Museum - 3.0 km
                  • San Diego Fort - 3.0 km

                  Public parking

                  • Acapulco Cathedral - 3.6 km
                  • Chapel of Peace - 4.5 km

                  Local attractions

                  • Playa Caletilla - 1.6 km
                    Acapulco 39390Mexico
                  • Santa Prisca Cathedral - 1.9 km
                    Plaza Borda, Taxco
                  • Acapulco Historical Museum - 2.5 km
                    Calle Hornitos, Acapulco
                  • Old Acapulco - 1.8 km
                    AcapulcoMexico
                  • Silver Museum - 1.9 km
                    Plaza Borda, Taxco

                  Near the hotel

                  • CiCi Acapulco Magico - 620 m
                    Av Costera Miguel Aleman s/n esq Cristobal Colon, Acapulco
                  • Parque Papagayo - 1.3 km
                    Costera Miguel Aleman, s/n, Acapulco
                  • Centro Cultural de Acapulco - 1.3 km
                    Costera Miguel Aleman, s/n, Acapulco
                  • Laguna de Coyuca - 790 m
                    Carretera Pie de la Cuesta, Pie de la Cuesta
                  • Playa Condesa - 1.3 km
                    Costera Miguel Aleman, s/n, Acapulco

                  Restaurants nearby

                  • Los Metates - 210 m

                    Address: Costera Miguel Aleman (near Galeria Diana)

                    60% likes this, based on 22 reviews
                    Cuisine: Mexican

                  • El Gran recuerdo - 470 m

                    Address: Costera M.Aleman S/N, Num. Int. FR II

                    85% likes this, based on 4 reviews
                    Cuisine: Contemporary, Mexican

                  • Tacos & Beer - 670 m

                    Address: La Condesa

                    61% likes this, based on 64 reviews
                    Cuisine: Mexican

                  • Texas Ribs Costera - 360 m

                    Address: Av. Costera Miguel Aleman S/N
                    Phone: 744-484-3293

                    69% likes this, based on 70 reviews
                    Cuisine: American
                    Price Range: CAD 21 - CAD 31

                  • La Casa de Tere - 530 m

                    Address: Calle Alonson Martin 1721
                    Phone: (744) 485-7735

                    86% likes this, based on 26 reviews

                  Hotel information
                  • Check-in:
                    from  3 pm
                  • Check-out:
                    until  11 am
                  • Number of floors:
                    28
                  • Number of rooms:
                    506

                  Hotel Awards

                  MexicanHOTEL AWARDSRecommendedAcapulcoCrowne Plaza Acapulco

                  According to guest reviews, the hotel has been rated as
                  Best Luxury Hotels in Mexico

                  Use Badge

                  Cities nearby

                  Crowne Plaza Acapulco Reviews

                  Guest reviews are submitted by our customers after their stay at Crowne Plaza Acapulco

                  Average guest rating

                  6.6out of 10
                  Good
                  Based on 54 reviews

                  Rating by category:

                  Location
                  9.0
                  Rooms
                  9.0
                  Service
                  9.0
                  Value
                  10.0
                  Dining
                  8.0

                  Guest reviews

                  • Janice Bergounhon
                    January  2017
                    9.4

                    Beautiful Hotel, I would stay there again. My complaint is that the hotel caters to Italians playing only their music, I was looking for dancing for all people. Dancing in the lobby was completely for Italians only and even letting them get up and sing. Hope this will change. As I really loved the hotel and would love to stay there again. Hopefully next time all restaurants will be opened and also the bar hours are extended until after 11p.m.

                    Hotel is clean and beautiful and can't wait to go back. Rooms and hotel staff were excellent.

                    It was a long weekend in Mexico and they only had two out of five elevators working. Sometimes had to wait 10 to 15 minutes for an elevator.

                  • Single
                    5.4

                    The staff were pleasant and keen to help.

                    The condition of the hotel was not of a 4* quality. I had a dirty bath where there was hair when got there and the sink was rusting. The bed valence was dirty and it was dusty under the bed. Not to my expectation. I felt more effort could have been done to make the stay more welcoming. Also the taxi who are sponsored by the Hotels are con. I had one driver who insisted on taking me on a tour, perhaps I was taken in by the driver named Armando. 200 pesos he said it would cost then it turns out that it was per hour. He did not state that, just be careful and not to be fooled by them.

                  • Single
                    7.8

                    beach and breakfast

                  • Older travelers
                    5.4

                    It was a nice room. The area is perfect right on the beach.

                    When we arrived the room was not cleaned up. Had to wait for it to be ready. The TV channels were very few.

                  • Couple
                    6.6

                    The Oceanview was stunning, The rooms were very comfortable and spacious, One of the few hotels in Mexico that has provides Iron and Ironing board, mini fridge and coffee maker. very close to shopping malls, restaurants and grocery stores. The bell boys and parking stuff were very friendly and helpful even though it was crazy busy.

                    Too many children on the pool, They didn't have enough stuff for how busy it gets during the summer vacation, so our room was cleaned in a hurry, they forgot to replaced the coffee and coffee mugs, they took our remote and didn't send it back when we asked for it and we didn't have hand towels. They gave us a very low exchange rate so we ended paying a lot more for our room than we expected.

                  • Couple
                    8.8

                    Nice big rooms, all with ocean views

                    Reception always busy, have to wait ages to speak to someone, but a small complaint!

                  • Single
                    7.4

                    Staff were friendly and accommodating. Room had good view. Room service was fast.

                    Found a dead cockroach almost immediately upon checking in. Staff apologized and sent someone to clean the room, but otherwise did nothing...not offering me free breakfast or any other offset. AC didn't work so great, so it ran warm in the room. The cleaning crew were hit or miss, one day leaving a bath mat, for instance, and the next day forgetting it. Overall, the furnishings and the bathroom fixtures were a little shabby. Slow drain on the sink, for instance. Shower didn't work very well. Elevators were slow and infrequent, a real irritant. When they finally did arrive, they were often so jam-packed with people that you had to wait for the next elevator. Sometimes, I waited six or seven minutes. That is a bit too much. Found, to my surprise, that simply sitting on a chaise lounge under a tent on the beach would run me an extra 150 pesos a day, a true rip-off, considering how much I was already spending on the room, parking, etc. Maybe the hotel has no claims on the beach directly in front of it, so perhaps there is nothing to do about it, but to me it seemed like legalized robbery. Finally, I thought the pools were a little underwhelming. Small, shallow, and overcrowded.

                  • Couple
                    10.0

                    Everything was great

                  • Couple
                    9.6

                    I really liked the location of the hotel! just next to the market, to the VIP Cinepolis, many cafes and restaurantes for decent prices! It's not Diamante, but it's completely safe (asked locals many times about the crime risk and they told us that it's dangerous just in the mountain part).

                    needs just a little bit of renovation, though it was very neat and clean

                  • Couple
                    2.4

                    It was The worse hotel ever!!! Extremely dirty & staff isn't helpful at all. I will never recommend this hotel nor won't choose it at all!

                  • Older travelers
                    7.0

                    The view

                    It is a hotel that is completely without charm, it's lacks authenticity. You could be anywhere in the world.

                  • Older travelers
                    8.2

                    we had a fabulous view from the 22nd floor. Couldn`t stop taking photos. Sunset incredible. We stopped off at this hotel for one night on our way from Ixtapa to Hualtaco *driving...yes was quite the trip...and we are booking in on our way back as well as we were very happy there.

                  • Couple
                    7.4

                    Near the beach with a nice overlooking Some animation Several resetaurants

                    Very slow guys on reception..

                  • Couple
                    7.4

                    The price/quality is equivalent

                    The music they play in the beach is old, loud and all days the same. Most of the people doesnt spoke english

                  • Family with children
                    4.6

                    The location is great. In the cosetera area close to everything.

                    The beds were very small and uncomfortable. The shower curtains were dirty. There was nothing to sit on the porches. The pools were small and one looked way over clorinated.

                  How to reach hotel

                  hotel Crowne Plaza Acapulco Hotel Acapulco location
                  Show big map »

                  Hotel Address:

                  Av. Costera Miguel Aleman 1803, Acapulco, Mexico, 39670

                  Get directions
                  City Center
                  • Acapulco
                    800 m
                  Airports
                  • Acapulco, Alvarez (ACA)
                    17.4 km
                  Restaurants
                  • Los Metates (cuisine: Mexican)
                    210 m
                  • Texas Ribs Costera (cuisine: American)
                    360 m
                  Beaches
                  • Playa Condesa
                    1.3 km
                  • Playa Caletilla
                    1.6 km
                  Hotel information
                  • Check-in:
                    from  3 pm
                  • Check-out:
                    until  11 am
                  • Number of floors:
                    28
                  • Number of rooms:
                    506

                  Hotel Awards

                  MexicanHOTEL AWARDSRecommendedAcapulcoCrowne Plaza Acapulco

                  According to guest reviews, the hotel has been rated as
                  Best Luxury Hotels in Mexico

                  Use Badge